OrthoFeet Reviews

Based on 170 customer reviews from our shopper community, OrthoFeet’s overall rating is 3.65 out of 5 stars and 74% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 20% of reviewers consider OrthoFeet overall a good value option, based on a rating of 1.80 from 5 votes. The most common issues with OrthoFeet are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 2.0, 2.12, 2.22 and 1.80.

3.6

170 Reviews

Overall Rating

5 Stars

64

4 Stars

60

3 Stars

2

2 Stars

10

1 Star

34

Good Value

1.8

Price & Quality

1.8

Shipping & Delivery

2.0

Customer Service

2.2

Return Policy

2.1

All Reviews (170)
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JouerEn
May 10, 2023
"WORST Purchase Experience Ever!!"
I would rate this company a zero if that were possible. Shoes were ordered for my husband the first week of March 2023. We did not receive any confirmation of purchase nor any tracking information. As if it were any surprise, we have also not received our order ... 2 months later. We tried to contact them via their website AND through our account however it seems they deleted our account and made it impossible for us to create a new one. No shoes, no money, no account, no communication! DO NOT deal with this company!! It is a complete SCAM!!
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ArleneSimpson
May 06, 2023
"I have SEVERE neuropathy in my feet"
I have SEVERE neuropathy in my feet. I'm taking high doses of medication for it. I've had nerve conduction tests done. I stand on gel mats all the time at the house. I don't walk very much anymore because of the pain it causes me. The only shoes that seem to give me some comfort are the Charlotte slippers from Orthofeet. I wear them constantly. I cannot recommend them enough.
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organicleopard989
May 03, 2023
"A Wonderful Find"
This company provides shoes with a great combination of comfort and appearance (not too ortho-looking), something that has eluded me for years. Their insoles and fit 'system' are outstanding and very adaptable -- I've ordered them for some of my other shoes. My only complaint -and it's an important one- is that the live chat and customer service live responses about fit/product are not very good, compared with other such services with other products. So far, my experience has been that they just repeat what is said online, and often give responses that are simply not relevant to what was asked. So this leads to ordering, returning, exchanging and so on more frequently than might be necessary if their folks knew more about their own product -- you know, like the Ace Hardware folks.
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ponnclayton78
April 28, 2023
"Uncomfortable shoes and terrible shipping policy"
I ordered size 9.5 running shoes, a half size LARGER than my usual shoe size. They are too short and too tight and rub my heels in multiple places. I'm returning them and have to pay shipping both ways because I live in Hawaii and didn't read the fine print. I should have ordered from Amazon!
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silverbird965
April 24, 2023
"Think before ordering from this company"
Although they may make a good product for some, their transparency on their policies is a bit shady! It says free exchanges and returns for 60 days but if you read the fine print it says they must be exchanged/returned in a condition that they can be resold. Huh? Who tries a product for 60 days and still has the product in shape to be resold? Also, they charge a $5.00 restocking fee for returns. So, NOT FREE! And lastly, don't follow their sizing guidelines. I did and ended up with a pair of sandals that are way too large. Right now I'm going through some sort of circle jerk where they sent a tracking number for the replacements but the tracking info never changes and always says in transit. Emailing customer service has been NO Help! They'll take your money, but good luck after that! I cannot recommend ordering anything from this company! I hope someday I get the replacement sandals that I've paid for!
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SherryPierce
April 19, 2023
"I have purchased many shoes over the…"
I have purchased many shoes over the years. They hold up well and help with my feet pain and back pain. Thank you Orthofeet!
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Teresa.Rivera
April 17, 2023
"Comfortable and hold up well"
After people sued Sketchers and their rocker sneakers were taken off the market, I was forced to find some shoe that would not press on a metatarsal issue I have. Orthofeet sneakers have been AMAZING. I walk 5-7 miles a day and I have comfortable shoes and no pain. I went up a 1/2 size and wider width and my feet don’t slide or rub. I also love love love the diabetic socks even though I’m not a diabetic. They are super comfortable and padded but non constricted. I just bought and tried the low cut socks now that summer is coming and they are very comfortable as well. I do wish they had a bit of cushioning, but I appreciate that they are not constrictive like most socks.
I have 6 prs of sneakers so I can constantly rotate them and let them breathe. I also have 1 or if the slippers.
Just for comparison for people. I’m petite, under 5 ft, under 80 lbs, but approximately 60 yrs of age.
I hope this helps you decide to try this company. Returns are simple!! Done that too. They are great to work with.
Take care.
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tinygorilla624
April 15, 2023
"Orthofeet shoes are the best"
Orthofeet shoes are the best for many foot problems. I have four pair and I Orthofeet shoes were ever I go. One pair are slippers. They are my everyday house shoes. Orthofeet socks are the only sock I’ll wear. They are very comfortable. Made from bamboo cloth. They don’t squeeze your feet and angles. Lastly Orthofeet customer service is second to none. I had a problem with one of my shoes and they took care of it immediately. As I guess you can tell I am sold on Orthofeet products.
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Flo010188
April 14, 2023
"Don't buy from these people"
I ordered a pair of shoes and it is 5 weeks later and I have not received what I ordered. The money has been charged to my credit and numerous attempts to get an answer from them have fallen on deaf ears
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heavysnake692
April 13, 2023
"Terrible. Cheap awful trainer"
Saw this on FB for plantar fasciitis etc.
When arrived there was a horrible smell from the trainers and were cheap material. Wore them for the afternoon and no arch support and my heel was more sore than ever. Cheap hard plastic soles.
My advice is DONT BUT. Waste of money
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redrabbit809
April 06, 2023
"Really comfortable shoes & sandals"
Quality made, stylish & comfortable shoes with many choices, sizes and widths available. Easy to use website, excellent communication,
& customer service and support. I highly recommend Orthofeet!
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effieqm11
April 06, 2023
"Ortho Feet only publishes positive…"
Ortho Feet only publishes positive reviews!

I ordered a pair of Eldorado sandals, and found they had no more support than competitive brands. In the review I stated I was disappointed, not with the quality, but with its lack of stability. It was never published
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blackbear361
April 06, 2023
"Bad service"
I cannot really rate the product because my order was insanely wrong, but the service is awful. The chat line doesn't work and they don't respond to emails. I tried to put through a return and was told I would be sent an email with the bar code to drop off the shoes. I was not. I called (not a toll free number) and was advised to look in my junk mail, which I already had. The email is not there. I was told it would be resent immediately. This is hours ago and it's still not there. Makes me sad because I really wanted to try these but I advise anyone else to save their money and avoid the runaround.
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DuaneBailey
April 05, 2023
"I have had slippers that I only wear in…"
I have had slippers that I only wear in the house for a year and the suede on to ripped. They will not replace and told me to go to a shoe repair store if I wanted them repaired. They take no responsibility for their products to last beyond 6 months. I won't be shopping with them again.
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torizettik
April 04, 2023
"Amazing shoes"
These men's shoes are amazing. So comfortable with great arch support. Wish they were a little lighter but everything else about this shoe is perfect!!

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Questions & Answers
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Is orthofeet a scam or a legit company?

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Melanie.Murray
December 08, 2019

“Definitely legitimate. Check out the website.i purchased boots from them, and they are high quality.”

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What made you choose orthofeet over similar businesses?

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Lucas.Holland
December 08, 2019

“I have spine and foot problems and pain, so I need shoes that will be comfortable. The company claims that they are the #1 Brand recommended by Podiatrists. They have orthotic insoles in every shoe. They also have a 60-day wear test, which I think is a great plus. If the shoe doesn't fit, it can be returned after 60 days. Who else does that? They are expensive, but if they are comfortable, they are worth it.”

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